Hotel review: Pullman Grande Sukhumvit, Bangkok, Thailand

Hotel review: Pullman Grande Sukhumvit, Bangkok, Thailand

After a few great nights at the Conrad, it was time to return to Sukhumvit for the third and final hotel of the Bangkok holiday. I found a good deal on Secret Escapes for the Pullman Grande, and so that ended up being our choice.

The location

The hotel is located just up the street from the Park Plaza, which means it has the same features nearby – the huge Terminal 21 mall, along with the Asoke skytrain (BTS) station and the Sukhumvit underground (MRT) station.

That means it is very easy to get around the city. It is also very easy to recognize the hotel due to its sail-like exterior, with the Pullman logo clearly visible, and the legendary Soi Cowboy is just a few streets down.

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I somehow managed to forget to take pictures of the view, so I’m gonna reuse this picture taken from the roof of the Park Plaza. 

Upon arrival around noon our Premium Deluxe room wasn’t quite ready, so we were asked to wait for around half an hour in the lobby. They however took our luggage and gave us the check-in forms to fill out, so the wait was over quickly.

We were told we received an upgraded room, but what they did was basically move us to a room on the (somewhat higher) club floor. Our benefits remained the same, which included six complimentary daily beverages from the minibar, two items of laundry per stay and one “signature” cocktail from the lobby bar. I think the Premium Deluxe is similar to the basic Deluxe room, apart from the higher floor and benefits.

Our club floor room with no lounge access turned out to be a bit of a hassle, but we’ll get back to that later.

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The Pullman Grande Premium Deluxe room. Just as advertised. 

 

The room

The room itself was exactly as advertised: Fairly spacious, though smaller than the rooms at both the Park Plaza and the Conrad, The bed was huge, and there was also a chair and footrest along the window and a desk in the main room.

The bathroom was also spacious, with glass windows around the bathtub. There was a toilet enclosure with doors, and a medium-sized shower with great water pressure.

The bed was good, too. A little bit on the firm side, but not too much. The traffic outside can be a nuisance at times, but at least on our high floor you couldn’t hear much of it. The airconditioning system was also relatively quiet, and you could make do with the lowest setting most of the time. As a hopeless noise allergic, that is very important to me.

The decor was elegant, if somewhat forgetful, but I have no complaints about the room itself. The view from our 23rd floor room was great, apart from the fact that you could look directly down upon the construction site next door.

Wifi was decent where you could get proper reception. In our room it seemed to be better the closer to the door you got, but nowhere good enough to comfortably stream video, for example. My DTAC mobile connection was also very problematic in the room.

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The mini-bar. Our Premium Deluxe room came with six complimentary items (juices, beer and soft drinks) each day. 

The toiletries were from CO Bigelow’s lavender and peppermint series, and I suspect that, while fairly spa-like and without scary stuff like parabens, some women might find them a little too masculine-smelling. Otherwise they were great.

I however have a very hard time believing that these tiny bottles are the same size as the comparatively huge Aromatherapy Associates containers at the Conrad, even though they were both branded as 40 ml sizes.

There was also a refillable container of bath salts on the bathtub. along with dental kits and other things you more often than not have to ask for in hotels.

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Bath salts.  They smelled good! 

The service

We found housekeeping to be a little hit and miss at the Pullman, however. First of all they neglected to refill the mini-bar at more than one occasion during our stay, something I suspect was due to the fact that club floor rooms don’t have complimentary in-room beverages because of their lounge access.

At one time the maid also left a tab with what we had consumed from the mini-bar, which was no more than our “allowance”. This is of course a minor gripe, but not something you expect to deal with in an otherwise fine property.

That said, they were quick to refill the mini-bar when we asked for it, and when we asked for extra toiletries one night (they were tiny!), they doubled up on everything from shampoo to shaving sets that weren’t even in the room to start with. A much better approach.

Another annoyance was the fact that they advertise one “Signature cocktail” from the bar per person per stay, but when you go down to the bar, you are presented with a special, restricted menu for the complimentary drink – even though they have a list of “Signature cocktails” on the bar tables. This felt really cheap, although the mojito I had was fine – and served with a tray of various free snacks.

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Housekeeping went overboard when we asked for extra toiletries one night. 

 

The amenities

The pool area was pretty small, but adequate to cool off from the Bangkok heat. The water felt a lot colder than at both the other hotels we stayed at, though. There aren’t more than 10 sun loungers, and they are all very close to the water, so if there are kids playing in the pool, you can be sure to be sprayed in water at some point while tanning.

There was also a large gym (that I didn’t try, but it seemed bright, airy and well-equipped) and both a jacuzzi, sauna and steam room in the dressing room. The hotel also has a tapas restaurant and a buffet restaurant that also serves breakfast, but we didn’t try any of their offerings.

The verdict

The Pullman Grande Sukhumvit is a decent choice for a few nights in Bangkok.

We had a few problems with housekeeping during our stay, but the hotel is well equipped and has a great location.

A comfortable stay, but not as great value for money as the Park Plaza, in my opinion – at least not at their standard rates.

All kinds of travel rates the Pullman Grande Sukhumvit: 4 out of 5

I liked: Fairly spacious room, comfortable beds, quiet aircon system, complimentary beverages, well equipped gym

I disliked: Housekeeping failing to refill complimentary mini-bar, poor wifi in room, signature cocktail not what advertised, toiletries probably not great for everyone

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